Frequently Asked Questions

Last Updated: 29 November 2025

Find answers to the most common questions related to SPONDL services, billing, websites, automations, hosting & more.

1. General Questions

SPONDL is an IT solutions provider specializing in websites, AI agents, automations, cybersecurity, cloud, digital marketing & branding.

We are based in Junagadh, Gujarat, India and serve clients worldwide.

2. Project Related Questions

Timeline depends on scope. Standard business sites take 7–21 days. Complex sites may take longer.

No. Revisions are limited as per the selected package. Extra revisions cost extra.

3. Payments & Billing

Yes, all SPONDL projects require mandatory 50% advance payment before starting work.

  • UPI
  • Bank Transfer
  • Credit/Debit Cards
  • PayPal / Stripe (International)

4. Support & Maintenance

Yes, we provide support. Free support depends on the package. Monthly retainer plans are also available.

Emergency support is available for Premium & Enterprise clients.

5. Security

Yes. SPONDL implements SSL encryption, secure servers, cloud backup & restricted access systems.

No IT company can guarantee 100% protection. But we provide industry-standard security practices.

6. Automations & AI Systems

Yes. We build AI agents, chatbots, automation workflows, task systems & business automation using modern tools.

Yes, with proper hosting. SPONDL sets up cloud-based automation that runs continuously.

7. Website & Hosting

Yes. SPONDL offers cloud hosting, managed hosting, and shared hosting depending on your needs.

Yes. We can migrate your website from any platform to a new hosting or CMS.

8. Branding & Graphics

Yes. SPONDL provides branding packages including logos, brand kits, social designs & more.

9. Policies

Refunds follow SPONDL Billing Terms. Advance is non-refundable once work has started.

10. Other Questions

You can email anytime. Regular support timings are 9 AM to 9 PM (Mon–Sat).