Frequently Asked Questions
Last Updated: 29 November 2025
Find answers to the most common questions related to SPONDL services, billing, websites, automations, hosting & more.
1. General Questions
SPONDL is an IT solutions provider specializing in websites, AI agents, automations, cybersecurity, cloud, digital marketing & branding.
We are based in Junagadh, Gujarat, India and serve clients worldwide.
2. Project Related Questions
Timeline depends on scope. Standard business sites take 7–21 days. Complex sites may take longer.
No. Revisions are limited as per the selected package. Extra revisions cost extra.
3. Payments & Billing
Yes, all SPONDL projects require mandatory 50% advance payment before starting work.
- UPI
- Bank Transfer
- Credit/Debit Cards
- PayPal / Stripe (International)
4. Support & Maintenance
Yes, we provide support. Free support depends on the package. Monthly retainer plans are also available.
Emergency support is available for Premium & Enterprise clients.
5. Security
Yes. SPONDL implements SSL encryption, secure servers, cloud backup & restricted access systems.
No IT company can guarantee 100% protection. But we provide industry-standard security practices.
6. Automations & AI Systems
Yes. We build AI agents, chatbots, automation workflows, task systems & business automation using modern tools.
Yes, with proper hosting. SPONDL sets up cloud-based automation that runs continuously.
7. Website & Hosting
Yes. SPONDL offers cloud hosting, managed hosting, and shared hosting depending on your needs.
Yes. We can migrate your website from any platform to a new hosting or CMS.
8. Branding & Graphics
Yes. SPONDL provides branding packages including logos, brand kits, social designs & more.
9. Policies
Refunds follow SPONDL Billing Terms. Advance is non-refundable once work has started.
10. Other Questions
You can email anytime. Regular support timings are 9 AM to 9 PM (Mon–Sat).
